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Managed Services

As an extended service arm of our servicing companies, Masterson provides system installation, hardware and software maintenance support services to our customers. The team, actively participating the tasks in the ISO certified organization of our client, consists of a call dispatcher and a group of engineers operating 24/7. The engineers are certified in multi-vendor platforms such as Microsoft Windows, Sun Solaris, and Red Hat Linux, EMC, HDS, Symantec.

Call management system is employed to capture up-to-date call status and information and can be accessed by people anytime anywhere. Work processes are documented to ensure tasks are performed as planned and to trigger management escalation whenever attention is needed. Monthly call report will be submitted to client for performance review and auditing.

 

Next-Generation Managed Service - What does It means to you?

As the workload on the cloud is becoming unpredictable and complex, the needs to move to a more intelligible, automation friendly approach is the center of focus for higher productivity. It is not just to ask your service providers to run and maintain your systems, but you want to have a strategic partner to life your business to the next level. Based on our experience and since our customer demanding faster and efficient change and monitoring services. We are here to introduce our new service transition to suit AWS next-gen requirement.

     

Anomaly Detection

Continuous Compliance

DevOps & Automation

Besides proactive and reactive real-time monitoring, we now support anomaly detection capabilities to accurately analyze and predict unusual pattern or trend via powerful algorithm and act appropriately.

Incorporating into single dashboard, customer can quickly execute security remediation based on change log across servers and applications, thus reducing the effort of audit repair cycle.

We are helping our customers design, build, migrate, run, and optimize AWS environments which emphasize automation including backup, report generation, event-based automation

Upcoming Events

Re:Invent (Oct 6-9)

AWS Cloud Kata for startups and Developers (Sep 25)

Using AWS as Your Regional Data Center Partner In & Outside of China (Sep 24)

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