As an extended service arm of our servicing companies, Masterson provides system installation, hardware and software maintenance support services to our customers. The team, actively participating the tasks in the ISO certified organization of our client, consists of a call dispatcher and a group of engineers operating 24/7. The engineers are certified in multi-vendor platforms such as Microsoft Windows, Sun Solaris, and Red Hat Linux, EMC, HDS, Symantec.
Call management system is employed to capture up-to-date call status and information and can be accessed by people anytime anywhere. Work processes are documented to ensure tasks are performed as planned and to trigger management escalation whenever attention is needed. Monthly call report will be submitted to client for performance review and auditing.
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